Terms & Conditions of Sale, Manufacture & Installation

Last Updated: September 2026

These Terms and Conditions ("Terms") govern all quotations, estimates, drawings, invoices, sales, deliveries, installations and services provided by Kingsbrook Kitchens ("Kingsbrook Kitchens", "Kingsbrook", "we", "our" or "us"). By approving an estimate, paying a deposit, signing drawings, accepting an invoice or authorizing Kingsbrook Kitchens to proceed with any work, the purchaser ("Client") acknowledges that they have read, understood and accepted these Terms and Conditions.

1. ACCEPTANCE OF TERMS

1.1 - These Terms and Conditions constitute the complete agreement between Kingsbrook Kitchens and the Client unless otherwise agreed to in writing.

1.2 - Any purchase order or document issued by the Client containing terms inconsistent with these Terms shall not apply unless expressly accepted in writing by Kingsbrook Kitchens.

1.3 - Acceptance of an estimate, quotation, invoice, sales order, drawing approval, deposit payment or authorization to proceed constitutes acceptance of these Terms.

1.4 - Failure by Kingsbrook Kitchens to enforce any provision of these Terms shall not constitute a waiver of any other provision.

2. ESTIMATES, QUOTATIONS & PRICING

2.1 Estimates - All quotations and estimates are based upon the scope of work specifically described within the estimate and remain valid only for the period identified on the quotation.

Unless otherwise stated, only the products and services specifically listed are included.

2.2 Pricing - Prices are subject to change prior to written acceptance.

After acceptance, Kingsbrook Kitchens reserves the right to adjust pricing where necessary due to:

Changes requested by the Client
Quantity adjustments
Material cost increases
Supplier price changes
Changes in project scope
Errors or omissions within the original quotation

Unless specifically stated otherwise, pricing excludes:

Plumbing
Electrical
Drywall
Painting
Tile work
Flooring
HVAC
Ventilation
Countertops
Appliances
Delivery
Freight
Installation
Taxes
Storage
In-transit insurance
Receiving fees
Permit fees

2.3 Order Acceptance - Orders are accepted only upon written confirmation by Kingsbrook Kitchens.

Kingsbrook Kitchens reserves the right to reject any order and refund any deposit received.

2.4 Order Changes - Changes requested after an order has been accepted may result in additional costs and revised production schedules. All changes must be approved in writing before implementation.

2.5 Custom Requests - Kingsbrook Kitchens reserves the right to review, modify or reject custom requests that cannot reasonably be manufactured, installed or warranted.

Minor modifications required for structural integrity or manufacturing purposes may be made without prior notice.

3. SCOPE OF WORK & EXCLUSIONS

Unless specifically included in the estimate or invoice, the following items are excluded from Kingsbrook Kitchens' scope of work.

3.1 Trade Work

The following trades are excluded unless otherwise stated:

Plumbing
Electrical
Drywall
Painting
Tile
Flooring
HVAC
Ventilation
Masonry
Framing
Any additional trade work

3.2 Countertops - Countertops are not included unless specifically identified within the estimate.

3.3 Appliances - Appliances are supplied and installed by others unless otherwise noted.

3.4 Appliance Panels - Kingsbrook Kitchens does not install appliance panels. Appliance panels must be installed by the appliance supplier or another qualified professional.

3.5 Existing Cabinetry - Removal and disposal of existing cabinetry is excluded unless specifically stated within the estimate.

3.6 Baseboards & Trim - Installation or replacement of baseboards, quarter-round, mouldings or trim is not included unless specifically noted.

3.7 Wall Blocking - Any structural blocking required behind drywall for cabinetry installation must be completed by the Client or General Contractor before installation.

4. DRAWINGS & DESIGN APPROVAL

4.1 Drawing Fees

Kingsbrook Kitchens charges a drawing fee for custom design services including:

Site visits
Design consultation
Shop drawings
Revisions
Project coordination

Drawing fees are non-refundable. Where identified within the estimate, the drawing fee will be credited toward the project upon proceeding.

Should the Client choose not to proceed, the drawing fee shall be forfeited.

4.2 Production Approval

Production will not begin until:

Final drawings have been approved;
The required deposit has been received;
All selections have been finalized; and
Any requested revisions have been completed.

4.3 Drawing Revisions

Revisions requested after final approval may result in:

Additional drawing charges;
Additional labour charges;
Material costs; and
Revised production timelines.

4.4 Custom Finishes - Custom stain colours and specialty finishes are available upon request and may incur additional charges.

4.5 Natural Material Variations - Wood, veneer and stained products are natural materials.

Variations in:

Grain
Colour
Texture
Pattern
Sheen
Finish

are inherent characteristics of natural materials and are not considered defects.

Exact colour matching cannot be guaranteed.

4.6 PVC Edge Tape - Where PVC edge tape is used on melamine cabinet components, slight colour variation between the edge tape and painted doors, drawer fronts or finished gables may occur.

This is considered normal and shall not be deemed a manufacturing defect.

5. DEPOSITS & PAYMENT

5.1 Deposits

Unless otherwise agreed in writing, Kingsbrook Kitchens requires:

50% deposit on custom kitchens, built-ins, vanities and large millwork projects.
100% on accessories including electrical components.

Production will not begin until the required deposit has been received.

5.2 Payment Schedule - Payments shall be made according to the payment schedule outlined within the estimate or invoice.

Failure to make payments may delay production, delivery or installation.

5.3 Late Payments - Outstanding invoices shall accrue interest at a rate of 1.5% per month (18% annually) until paid in full.

5.4 Third-Party Payments - Payments must be made by the purchaser identified on the estimate or invoice unless otherwise approved in writing. Acceptance of third-party payment does not create a contractual relationship between Kingsbrook Kitchens and the third party.

5.5 Ownership - All materials, cabinetry, products and components remain the sole property of Kingsbrook Kitchens until the account has been paid in full.

5.6 Storage Fees - Completed projects not accepted for delivery within ten (10) days of notification may be subject to storage charges of $10.00 per day, with a minimum charge of $50.00. Additional storage charges may apply depending on project size.

5.7 Cancellation - Orders cancelled after acceptance but prior to production are subject to a cancellation fee equal to 20% of the total contract value. Orders cancelled after production has commenced shall be subject to additional charges based upon materials ordered, labour completed and work performed.

5.8 If any project invoices remain unpaid, Kingsbrook Kitchens reserves the right to decline service calls or require a service fee, payable in full before the service visit.

6. PRODUCTION

6.1 Commencement of Production

Production will begin only after all of the following have been completed:

Final drawings have been approved in writing;
The required deposit has been received;
All material and finish selections have been finalized;
Any customer-supplied materials (if applicable) have been received and approved.

Lead times commence only after all of the above conditions have been satisfied. This approach is consistent with common custom cabinetry contracts, where production is tied to final approvals rather than the estimate date.

6.2 Estimated Lead Times - Unless otherwise agreed in writing, production is estimated at six (6) to eight (8) weeks from final drawing approval and receipt of the required deposit. Lead times are estimates only and may be affected by:

Supplier delays
Material availability
Custom finishes
Client-requested revisions
Seasonal production volume
Labour shortages
Transportation delays
Circumstances beyond Kingsbrook Kitchens' reasonable control

Kingsbrook Kitchens shall not be responsible for any costs or damages resulting from production delays outside of its reasonable control.

6.3 Production Changes

Once production has commenced, changes requested by the Client may result in:

Additional labour charges;
Additional material costs;
Replacement of completed components;
Revised completion dates.

Kingsbrook Kitchens reserves the right to determine whether requested changes can reasonably be accommodated after production has begun.

6.4 Outsourcing - Kingsbrook Kitchens reserves the right to outsource or subcontract a project or portion of a project to qualified manufacturers, suppliers or installers where necessary. Such subcontracting shall not reduce Kingsbrook Kitchens' responsibility for the quality of the completed project.

7. SITE PREPARATION

7.1 Site Readiness

The Client is responsible for ensuring the project site is ready prior to delivery and installation.

The installation area shall be free from:

Existing cabinetry
Appliances
Furniture
Construction debris
Personal belongings
Any obstruction that may interfere with installation

7.2 Safe Access - The Client shall provide safe, unobstructed access for delivery and installation personnel.

If access is restricted or unsafe, Kingsbrook Kitchens reserves the right to postpone delivery or installation until the site is ready.

Additional labour, travel or rescheduling charges may apply.

7.3 Floor Protection - Protection of existing flooring throughout the installation area and all access routes remains the responsibility of the Client or General Contractor. Kingsbrook Kitchens is not responsible for damage resulting from inadequate floor protection.

7.4 Plumbing - Prior to installation, plumbing supply and drain lines should be capped as close to the finished wall as reasonably possible.

Kingsbrook Kitchens shall not be responsible for oversized cabinet cut-outs resulting from improperly located plumbing.

7.5 Existing Walls - Where cabinetry is installed between finished walls or ceilings, minor paint damage, drywall touch-ups or caulking repairs may occur. Painting, drywall repairs and touch-ups are not included unless specifically identified within the estimate.

7.6 Existing Site Conditions

Kingsbrook Kitchens is not responsible for existing conditions including but not limited to:

Uneven walls
Uneven floors
Out-of-square rooms
Structural deficiencies
Hidden plumbing
Hidden electrical
Existing construction defects

Reasonable fillers, scribes and adjustments will be used where necessary to achieve the best possible installation.

8. DELIVERY & INSTALLATION

8.1 Delivery Dates - All production, delivery and installation dates are estimates only.

Kingsbrook Kitchens will make every reasonable effort to meet scheduled dates but shall not be liable for delays beyond its reasonable control.

8.2 Delivery & Installation - Delivery and installation are separate phases of the project.

Installation dates are scheduled based upon installer availability and site readiness and may occur after product delivery.

8.3. Inspection and Approval Prior to Delivery - Kingsbrook Kitchens reserves the right to require the Client to attend a shop visit to inspect and approve the colour, materials, finish and other applicable project details before shipping, delivery or installation. Where requested, written sign-off must be received before the project is released. Delays in inspection or approval may affect the delivery and installation schedule.

8.4 Site Delays

If the site is not ready on the scheduled delivery or installation date, Kingsbrook Kitchens reserves the right to charge additional fees including:

Storage
Return delivery
Waiting time
Additional labour
Additional travel
Rescheduling

8.5 Delays by Others

Kingsbrook Kitchens shall not be responsible for delays caused by:

General Contractors
Plumbers
Electricians
Drywall Contractors
Flooring Contractors
Countertop Suppliers
Appliance Suppliers
Municipal inspections
Building permits
Weather
Material shortages
Other third parties

8.6 Extended Project Delays

Where Kingsbrook Kitchens is unable to complete installation for more than thirty (30) days following delivery due to unfinished site conditions, ongoing construction, lack of access or delays caused by others, the remaining balance of the contract shall become immediately due and payable.

Installation will be completed once the project is ready and scheduling permits.

9. DELIVERY, FREIGHT & SHIPPING

9.1 Freight - Where Kingsbrook Kitchens arranges transportation, freight charges shall be invoiced as indicated within the quotation.

Freight pricing is subject to carrier rate changes and fuel surcharges.

9.2 Third-Party Carriers - Clients may arrange their own transportation.

Where a third-party carrier is used, Kingsbrook Kitchens assumes no responsibility for:

Transit damage
Delays
Lost shipments
Freight claims
Delivery scheduling

9.3 Inspection Upon Delivery - The Client shall inspect all products immediately upon delivery.

Visible freight damage or shortages must be noted before acceptance of the shipment and reported promptly with photographs.

Failure to inspect upon delivery constitutes acceptance of the shipment. Similar inspection and documentation provisions are common in cabinetry sales because they help distinguish shipping damage from manufacturing defects.

9.4 Storage - Projects not accepted within ten (10) days following notification of completion may be subject to storage fees as outlined in Section 5.

10. CUSTOMER SUPPLIED MATERIALS (COM)

Where the Client supplies fabric, leather, hardware, accessories or other materials:

Production will not begin until all materials have been received.
Kingsbrook Kitchens assumes such materials have been inspected and approved by the Client.
Kingsbrook Kitchens makes no warranty regarding customer supplied materials.
All claims relating to customer supplied materials remain the responsibility of the Client and the original supplier.

11. PRODUCTS & NATURAL MATERIALS

11.1 Handcrafted Products - Kingsbrook Kitchens manufactures handcrafted custom cabinetry and millwork.

Minor variations in dimensions, grain, colour, finish and construction are normal characteristics of handcrafted products and shall not be considered manufacturing defects.

11.2 Wood Products - Wood is a natural material. Variations in grain, colour, knots, texture, mineral streaks and sheen are inherent characteristics of wood and contribute to the uniqueness of each project. Exact matching between samples and finished products cannot be guaranteed.

11.3 Stained Finishes - Variations between solid wood and veneer are normal. As a result, stained finishes may differ slightly throughout a project. These natural variations are not manufacturing defects.

11.4 Product Modifications - Kingsbrook Kitchens reserves the right to make minor modifications to construction methods, dimensions, hardware or materials where necessary to improve product performance, manufacturability or structural integrity.

11.5 Seasonal Wood Movement - Wood products naturally expand and contract with changes in indoor humidity and temperature.

Minor movement, hairline separation, expansion, contraction and seasonal adjustment are normal characteristics of wood products and are not considered manufacturing defects.

12. CLAIMS, DEFICIENCIES & RETURNS

12.1 Inspection - The Client shall inspect all products immediately upon delivery and again upon completion of installation.

Any claim relating to:

Manufacturing defects
Missing items
Incorrect products
Visible damage
Installation deficiencies

must be submitted in writing within two (2) business days of delivery or installation. Claims must be emailed to: info@kingsbrookkitchens.com

and include:

photographs;
a detailed description of the issue; and
the original invoice or order number.

Failure to notify Kingsbrook Kitchens within this period constitutes acceptance of the products and workmanship.

12.2 Freight Damage - All products are inspected before leaving our facility. Kingsbrook Kitchens is not responsible for freight damage caused by third-party carriers. The Client shall inspect all shipments upon delivery and immediately report freight damage directly to the carrier. Kingsbrook Kitchens will assist where reasonably possible.

12.3 Repairs - No repairs shall be performed by others without the prior written authorization of Kingsbrook Kitchens.

Unauthorized repairs may void applicable warranties.

12.4 Returns - Due to the custom nature of our products, all sales are final. No custom cabinetry, millwork or made-to-order products may be returned without prior written authorization. Unauthorized returns may be refused or returned freight collect.

13. WARRANTY

13.1 Warranty Coverage - Kingsbrook Kitchens warrants that all products manufactured by us are free from defects in workmanship and materials under normal residential use, subject to the exclusions contained within these Terms. The warranty period begins on the date the products are delivered or installed. Kingsbrook Kitchens reserves the sole right to repair, replace or refinish defective components.

13.2 Lifetime Structural Warranty - Kingsbrook Kitchens provides a Limited Lifetime Structural Warranty on custom cabinetry, casegoods and furniture manufactured by Kingsbrook against structural failure resulting from defects in workmanship or materials.

13.3 Five-Year Limited Warranty - Kingsbrook Kitchens provides a Five (5) Year Limited Warranty on:

Kitchens
Built-ins
Vanities
Closet Systems
Factory Applied Finishes

where defects arise from manufacturing or workmanship.

13.4 Hardware - Drawer slides, hinges, lift systems, struts, organizers and other mechanical hardware are covered by the manufacturer's warranty. Kingsbrook Kitchens will assist in coordinating warranty claims where applicable.

13.5 Customer Supplied Materials. No warranty is provided on:

Customer supplied hardware
Stone
Fabric
Leather
Decorative accessories
Appliances
Countertops supplied by others

13.6 Warranty Claims

Warranty claims must include:

Original proof of purchase
Photographs
Description of the issue

Kingsbrook Kitchens reserves the right to inspect the product before determining warranty coverage.

14. WARRANTY EXCLUSIONS

14.1 This warranty does not cover:

Normal wear and tear
Scratches
Chips
Dents
Burns
Water damage
Sun damage
Pet damage
Abuse
Negligence
Improper cleaning
Improper maintenance
Customer modifications
Improper installation by others
Commercial use unless otherwise agreed
Products sold "As Is"
Floor models
Damage caused during transportation by third-party carriers

14.2 Natural Materials

Wood is a natural product.

Variations in:

Colour
Grain
Texture
Veneer
Mineral streaks
Knots
Finish sheen

are normal and are not considered defects.

14.3 Exact colour matching cannot be guaranteed.

14.4 Seasonal Movement - Wood naturally expands and contracts due to seasonal humidity and temperature fluctuations.

Movement, expansion, contraction and hairline separations are normal characteristics and are not manufacturing defects.

14.5 Environmental Conditions - Damage caused by excessive humidity, dryness, flooding, direct sunlight or improper storage is excluded from warranty coverage.

14.6 Warranty Eligibility - Kingsbrook Kitchens’ warranty coverage will not apply until all invoices associated with the project have been paid in full. Once full payment is received, warranty coverage will take effect retroactively from the date of project completion, with the warranty period calculated from that date.

15. CARE & MAINTENANCE

Wood products perform best when maintained in stable indoor conditions.

The Client is responsible for maintaining appropriate indoor humidity and temperature levels throughout the year.

Kingsbrook Kitchens recommends:

Maintaining indoor humidity between 35% and 55%.
Avoiding prolonged exposure to direct sunlight.
Cleaning cabinetry only with mild soap and water or products intended for finished cabinetry.
Avoiding abrasive cleaners, ammonia, solvents or harsh chemicals.

Failure to properly maintain products may void the warranty.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kingsbrook Kitchens' total liability arising from any claim relating to the products or services supplied shall not exceed the amount paid for the affected product or service.

Kingsbrook Kitchens shall not be liable for any indirect, incidental, special or consequential damages, including but not limited to:

Loss of use
Loss of income
Business interruption
Delay costs
Accommodation costs
Third-party contractor costs
Removal or replacement costs performed by others

Nothing in these Terms limits any rights that cannot legally be excluded under applicable Ontario consumer protection laws.

17. ABANDONMENT, DEFAULT & COLLECTIONS

Products remaining unpaid for more than ninety (90) days after invoicing may be considered abandoned.

Kingsbrook Kitchens reserves the right to:

Retain all deposits
Dispose of or sell the products
Apply sale proceeds toward outstanding balances
Recover storage charges
Recover legal fees
Recover collection costs

The Client shall remain responsible for any outstanding balance remaining after the sale of abandoned products.

Late Payments - Outstanding invoices shall accrue interest at a rate of 1.5% per month (18% annually) until paid in full.

If any project invoices remain unpaid, Kingsbrook Kitchens reserves the right to decline service calls or require a service fee, payable in full before the service visit.

18. GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any dispute arising from these Terms shall be resolved by the courts of Ontario, subject to any non-waivable rights available to consumers under applicable law.

19. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. CHANGE ORDERS

Any changes to the original scope of work, drawings, specifications, materials, finishes or installation requested by the Client after acceptance of the estimate must be approved in writing by both parties before work proceeds.

Approved changes may result in adjustments to the project price, production schedule and installation timeline.

Kingsbrook Kitchens shall not be responsible for delays resulting from requested changes or revisions.

22. PHOTOGRAPHY & MARKETING

Kingsbrook Kitchens reserves the right to photograph and record video of projects during site visits, installation and upon completion for use in its portfolio, website, social media platforms, marketing materials, advertising and promotional publications.

Photographs will focus on the completed work and will not intentionally identify the Client, address or personal belongings without prior written consent.

Clients who do not wish their completed project to be photographed must notify Kingsbrook Kitchens in writing prior to installation.

23. ELECTRONIC APPROVALS

The Client agrees that approvals provided by email, electronic signature, text message or other electronic communication constitute valid and binding authorization to proceed with drawings, production, change orders, material selections and project modifications.

Kingsbrook Kitchens may rely upon such electronic approvals in the same manner as original written signatures.

24. FORCE MAJEURE

Kingsbrook Kitchens shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

Supplier delays
Material shortages
Transportation interruptions
Labour disputes
Government actions
Natural disasters
Fire
Flood
Severe weather
Power outages
Pandemics or public health emergencies
Acts of God

In such circumstances, production and installation schedules shall be extended for a reasonable period without penalty.

25. Punch List & Final Payment

Minor deficiencies or outstanding touch-ups that do not materially affect the intended use of the project shall not constitute grounds for withholding final payment. Kingsbrook Kitchens shall be provided a reasonable opportunity to complete any agreed-upon deficiency items following installation.

26. Client-Supplied Measurements

Where Kingsbrook Kitchens manufactures products based on measurements, drawings or specifications supplied by the Client, designer, architect or third party, Kingsbrook Kitchens shall not be responsible for errors resulting from inaccurate information provided.

Any costs associated with correcting or remanufacturing products due to inaccurate third-party measurements shall be the responsibility of the Client.

27. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between Kingsbrook Kitchens and the Client and supersede all prior discussions, representations, estimates, negotiations and agreements relating to the project.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No amendment or modification shall be binding unless made in writing and accepted by both Kingsbrook Kitchens and the Client.

ACKNOWLEDGEMENT

By approving an estimate, accepting an invoice, paying a deposit, approving drawings, signing a contract, or authorizing Kingsbrook Kitchens to proceed with the Project, the Client acknowledges that they have:

Read these Terms & Conditions in their entirety;
Understood their rights and obligations;
Had the opportunity to ask questions or seek independent advice; and
Agreed to be legally bound by these Terms & Conditions.

Kingsbrook Kitchens

178 Pennsylvania Avenue, Unit 4
Concord, Ontario L4K 4B1

📧 info@kingsbrookkitchens.com

🌐 www.kingsbrookkitchens.com

Thank you for choosing Kingsbrook Kitchens. We appreciate the opportunity to bring your project to life and look forward to delivering exceptional craftsmanship and service.